About
Assessments for genuine feedback
Mystery Dining NI is the leading provider of mystery dining experiences, offering insightful evaluations to hospitality businesses across the North of Ireland.
Our team of experienced evaluators specialise in delivering unbiased insights to enhance the overall customer experience and operational efficiency.
This cost effective method allows businesses to gauge their service standards, pinpoint areas for improvement allowing hospitality providers to elevate their offerings and ensure a memorable experience for every customer.
Mystery Dining Visit and Feedback Service
Our professional Mystery Dining team evaluate all aspects of your
hospitality business with a goal of enhancing its overall performance.
Our evaluation process encompasses:
- Customer Service Levels; assessing the attentiveness, friendliness, and responsiveness of your staff.
- Staff Knowledge; evaluating the expertise of your team regarding menu offerings, ingredients and recommendations.
- Environment and Ambience; observations of the cleanliness, decor, and overall atmosphere
- Guest Experience; we analyse the overall dining experience, including wait times, meal presentation, and service flow.
- Upselling Opportunities; we identify potential opportunities for increasing sales & revenue through effective upselling
- Service Standards; we review service protocols and standards to ensure a consistent experience.
- Consistency in Service; we evaluate how uniformly service quality is maintained by different team members.
- Operational Efficiency; we assess the efficiency of service, from order taking to food serving and payment processing.
Our mystery diners provide a detailed, factual report outlining their experiences along with constructive suggestions for improvements or development needs. This comprehensive feedback empowers you to make informed decisions that enhance customer satisfaction and drive business success.
Service Fees;
The fee for a Mystery Dining visit is only £100, which includes a full refund for the cost of the meal.
During their visit, Mystery Diners will enjoy a two-course meal with soft drinks to ensure they have sufficient time to assess your establishment. Please note that the meal does not include steak or seafood dishes, nor alcoholic beverages, unless specifically requested by the client for assessing staff knowledge of cocktails or wine.
How to book a Mystery Dining Visit
To make a booking, please contact us via the form below or by phone or email.
Kindly provide your name, business name, and any specific date, day, or time you prefer for your visit.
Additionally, if there are particular areas you would like us to focus on for a more detailed evaluation, please let us know.
We look forward to assisting you!
120+
Hospitality Businesses
100%
Client Satisfaction
20+
Years of Expertise
Why Choose Mystery Dining NI
1
Hospitality Experts
Our mystery dining team comprises experienced hospitality professionals, both current and former, who excel in delivering professional, discreet service and insightful feedback. They are well-trained in best practices and are knowledgeable, competent individuals dedicated to enhancing the success of hospitality businesses and uplifting the industries reputation.
2
Hospitality Specialists
As the only mystery dining service in the North of Ireland that specialises exclusively in hospitality, we provide uniquely valuable and detailed feedback. Our expert insights discreetly evaluate your businesses quality, offering you impartial and actionable feedback that can drive improvement.
3
Cost Effective
We understand the financial challenges faced by hospitality businesses in this country, particularly due to rising supplier costs, high VAT rates, NI contributions and the NMW increases. This service represents a valuable investment, as our feedback can pinpoint missed Upselling opportunities and enhance service standards, ultimately boosting online reviews and fostering customer loyalty. At just £100, this fee is a minimal investment in your businesses growth and success.
Client Feedback
"Mystery Dining NI has helped us to rethink our approach to customer service and operational efficiency. Their insights have been invaluable in driving our business forward."
Odhran McManus
"I highly recommend Mystery Dining NI for their mystery visit services. Their commitment to excellence is evident in the positive impact they have had on our business."
Tanya Davis
"The mystery visit reports provided by Mystery Dining NI have been instrumental in elevating our standards and delivering exceptional experiences to our guests."
Michael Johnson
